If you encounter a problem with Roo-Trader, our team can help solve the problem. For some issues we need to review the log file from the Roo-Trader software. There is no user information, or financial information in this file, just how the application is behaving.
To send it to our team, you can find this file in: Start (Windows orb) -> Documents-> My Roo-Trader Portfolio -> RooERROR.log
Just copy it, add it to your email message and send it to our support email address.